RMA Return Service

RMA Return Service

  • $40.00

In order to return merchandise to Burton Racing for diagnostic or warranty repair it is required to pay a Return Merchandise Service Fee. This fee is designed to cover diagnostic labor and handling for domestic customers (international customers will incur more fees for the shipping difference).

If you are returning the items for other reasons please see our return policy page then contact us via email for further information and instruction.

Once you have paid for this service you will be contacted via email with our RMA Form that requires you to print and complete the customer assigned sections of the form. This is to be included in the package that is returned to us.

This Fee does NOT extend or modify the warranty rules and regulations publicly stated on our website. This Fee is to cover ONLY diagnostics and domestic shipping (subject to change based on shipping rates) for the product being returned to us. It will NOT cover any additional parts or labor that may possibly be required to fix or replace the product.

An RMA Service Fee may be refunded if flaws or failures out of the end users control are found within a component we manufacture and the item is returned within its warranty period. This refund is absolutely at our discretion based on the findings of our diagnostic tests. The refund is limited to the amount of the RMA Service Fee itself and shipping fees will not be reimbursed or refunded under any condition or circumstance.

If your RMA pertains to an item that is installed into an ECU you will be required to send the entire ECU to our facility to inspect the installation of the item.

Typical labor time is 1-5 days based on our shops work load at the time of your ECU being delivered. Please note bench testing, diagnostic, and repair work is difficult and time consuming, we reserve the right to take more than 5 days during times when our service department is at capacity.