Navidium Shipping Protection

Navidium Shipping Protection protects 100% of your order with a no hassle refund or replacement. Navidium is automatically toggled 'on' at checkout, and should only be toggled 'off' or removed if you don't want to protect your purchase. If you don't protect your purchase with Navidium, Burton Racing is not liable for any lost or damaged packages and may not be able to provide you a favorable resolution.

Please note, the cost of Navidium Shipping Protection can only be refunded on unshipped/unfulfilled orders. If your item has shipped, Navidium is protecting your qualified package that is currently in transit.

What We Deem as 'Lost': Carrier status states 'delivered', but you have not received it. Depending on where you live, we ask that you allow atleast 24 hours but no more than 72 hours for your package to be delivered after the carrier status has been updated. Sometimes mail carriers will prematurely scan a package as delivered but it could take an additional 24 hours for you to actually receive it.

What We Deem as 'Damaged': Package arrives damaged in transit (contents of the package are damaged) or some of your order is missing due to the packaging being opened in transit.

What We Do Not Cover: 'Lost' or misdelivered packages due to invalid/incorrect address information provided by you; Delays in transit; Order marked as unfulfilled (this may be due to a pre-order or delay in shipping during high-volume periods or standard shipping and handling times); International orders stuck in customs awaiting action or payment of duty fees by you; International orders shipped to third-party carrier or freight facility for tender to your destination; Items that are returned to us for a refund or exchange that are in an unsellable condition. If you are unsatisfied with your order, Navidium is NOT a product replacement/return plan. Instead, please see our Returns/Exchange Policy.

To file a claim for a lost or damaged package: Contact us immediately at with the subject line 'CLAIM #(your original order or invoice number)', include a description of the problem and pictures of the packaging/items (if damage claim).